MICAEL MATTHEWS SHIPPING POLICY

At MICAEL MATTHEWS, every order leaving the House of Matthieu is handled with the same care and intention that goes into each piece. Here’s what to expect once your order is placed.

ORDER PROCESSING

Orders are processed within 1-2 working days of purchase.

Once your order has been processed and handed over to our delivery partner, you’ll receive a confirmation email containing your tracking information.

Please ensure that all delivery details provided at checkout are correct, as orders cannot be modified once they have been processed for shipping.

NATIONAL SHIPPING: SOUTH AFRICA

We ship nationwide across South Africa.

Standard delivery generally takes 3-5 working days from the date your order is dispatched.

* Free shipping on orders over R2,500
* A standard shipping fee applies to orders under R2,500 and is calculated at checkout
* All orders are sent with a trackable delivery service
* Tracking information will be provided once your order has been dispatched

Please note that delivery times are estimates and may vary depending on your location and courier service.

INTERNATIONAL SHIPPING

We offer international shipping to selected destinations.

International shipping rates and estimated delivery times are calculated at checkout based on your destination.

International orders may be subject to customs duties, import taxes, clearance fees or other charges imposed by the destination country. These costs are the responsibility of the customer and are not included in the product or shipping price.

DELIVERY DELAYS

While we work with trusted delivery partners to ensure your order arrives as quickly as possible, occasional delays may occur due to courier volumes, weather conditions, public holidays, load-shedding, remote delivery areas or circumstances outside of our control.

If your order is affected by a significant delay, we will assist you in contacting the relevant courier where possible.

Please note that orders are not dispatched on weekends or South African public holidays.

INCORRECT DELIVERY INFORMATION

Please carefully check your delivery address and contact information before completing your order.

MICAEL MATTHEWS cannot be held responsible for delays, failed deliveries or lost parcels resulting from incorrect, incomplete or outdated information provided by the customer.

If an order is returned to us due to incorrect delivery information, additional shipping charges may apply before the order can be resent.

LOST OR DAMAGED ORDERS

All orders are shipped using a trackable delivery service.

If your parcel appears to have been lost or arrives damaged, please contact us as soon as possible with your order number and details of the issue. We will work with the relevant courier to investigate the matter.

QUESTIONS

For any questions regarding your order or delivery, please contact us via our Contacts page and our team will assist you.