MICAEL MATTHEWS RETURNS & REFUND POLICY

Every MICAEL MATTHEWS piece is crafted with intention, and we want you to feel just as considered when it comes to your experience with us.

RETURN ELIGIBILITY

You have 14 days from the date of delivery to request a return or exchange.

To be eligible, items must be:

* Unworn and unused
* Unwashed
* Undamaged and free from any signs of wear
* Returned with all original tags attached
* In their original packaging where possible
* In the same condition in which they were received

We reserve the right to refuse a return if an item does not meet these conditions.

Items that have been worn, washed, altered, damaged or returned without their original tags may not be accepted.

NON-RETURNABLE ITEMS

The following items are not eligible for return or exchange:

* Items marked Final Sale
* Sale or promotional items, unless otherwise stated at checkout
* Gift cards
* Personalised or made-to-order pieces
* Items that have been worn, washed, altered or damaged after delivery

HOW TO START A RETURN

To initiate a return, please contact us via our Contacts page within 14 days of receiving your order.

Please include:

* Your order number
* The item(s) you wish to return
* The reason for the return
* Relevant photos where applicable

Our team will review your request and provide the next steps, including the appropriate return address.

Please do not send an item back without first contacting our team and receiving return instructions.

RETURN SHIPPING

Unless the return is due to an error on our part, the customer is responsible for the cost of return shipping.

Original shipping fees are non-refundable.

We strongly recommend using a trackable shipping service when returning an item. MICAEL MATTHEWS cannot be held responsible for returns that are lost or damaged while being shipped back to us.

If a return is approved due to an incorrect, defective or damaged item received, we will cover the reasonable cost of return shipping.

REFUNDS

Once your return has been received and inspected, we will notify you whether your return has been approved or declined.

If approved, your refund will be processed to your original method of payment within 7-10 working days.

Please note that your bank or payment provider may require additional time for the refund to reflect in your account.

Original shipping fees are non-refundable unless the return is the result of an error on our part.

EXCHANGES

Need a different size?

You may request an exchange within 14 days of delivery, provided the item meets our return eligibility requirements.

Exchanges are subject to availability. If the requested item is no longer available, we may offer an alternative solution or process the return as a refund where applicable.

FAULTY, DAMAGED OR INCORRECT ITEMS

If you receive an item that is faulty, damaged or different from what you ordered, please contact us within 7 days of delivery.

Please include your order number and clear photographs showing the issue.

Once reviewed and confirmed, we will arrange the appropriate solution, which may include a replacement, exchange or full refund. Where the issue is due to an error on our part, we will cover the associated return shipping costs.

SALE ITEMS

Items purchased during a sale or promotional period are considered Final Sale and are not eligible for return or exchange, unless otherwise stated at checkout.

Please ensure you are confident in your size and selection before purchasing a sale item.

QUESTIONS

If you have any questions regarding our returns, refunds or exchanges, please contact us via our Contacts page and our team will be happy to assist.